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  1. User Profiles for JIRA
  2. UPJ-248

Make profile elements available in customer search

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    Details

    • Type: Story
    • Status: Open
    • Priority: Major
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Security Level: Public
    • Labels:
      None
    • Popularity:
      1

      Description

      As a ServiceDesk agent I want to be able to find a customer by searching for a profile element value.

      It is already possible to edit profile elements of customers from this overview. But it is currently not possible to search for a customer with a profile element.

      Workaround
      If a customer is a reporter on Jira issues can already search for a user profile field in the Jira search. This is described in more details in our knowledge base article "How do I search for user profile fields?"

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          Story - Created by Jira Software - do not edit or delete. Issue type for a user story. UPJ-548 User list including profile elements

          • Major - Major loss of function.
          • Open

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              Assignee:
              Unassigned
              Reporter:
              frr Franz Reichard
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                Dates

                Created:
                Updated:

                  Work-time

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