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  1. User Profiles for JIRA
  2. UPJ-248

Make profile elements available in customer search

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    • Story
    • Status: Open
    • Major
    • Resolution: Unresolved
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    • Security Level: Public
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    • 1

    Description

      As a ServiceDesk agent I want to be able to find a customer by searching for a profile element value.

      It is already possible to edit profile elements of customers from this overview. But it is currently not possible to search for a customer with a profile element.

      Workaround
      If a customer is a reporter on Jira issues can already search for a user profile field in the Jira search. This is described in more details in our knowledge base article "How do I search for user profile fields?"

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              Unassigned Unassigned
              frr Franz Reichard
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